FAQ
News:
We have recently launched our Discord server with over 2,000+ members! Thank you all for joining. To join, go to Discord. You can access the latest game settings, share your builds and find other PC gamers to group up with.
We added the ability to order a custom painted GPU through our website, Builder . You can now order your GPU and get it painted any color you would like for the fully custom look.
FAQ:
To start, we have made an entire video clearing up misconceptions about Paradox Customs which you can watch here: Youtube Channel.
- Raffle
- Warranty
- Refunds
- Verification
- Location
- Customization
- Pricing
- Shipping
- Support
- installations
- partners
Where is Paradox Customs located?
We are in Long Island, NY. More specifically our address is 44 W Jefryn Blvd Unit H, Deer Park NY, 11729. If you live on Long Island or the surrounding area, consider choosing local pickup when purchasing your PC.
Warranty Coverage
At Paradox Customs, we are confident with the quality of our custom PCs. Your satisfaction and peace of mind are very important to us, and so we offer a comprehensive warranty program that will protect your investment. You can read our detailed policy on the Warranty Page
I was told my PC would take X weeks and it still hasn't arrived, what happened?
The timeframe we give our customers is an estimate for how long your PC should take to arrive. If it is taking longer this is likely due to part shortages or if the team needed to turn their focus to an event such as a convention or eSports tournament.
How do I install my GPU?
We do not ship our PC's with the GPU installed. The reason we do this is to keep your PC safe during shipping. We have our own videos you can watch if you need help getting your PC setup, just follow the steps and your PC will be all ready to go! Even if your case is not the same, you can still follow along.
GPU Installation: [Thermaltake Core P6]
Thermaltake Youtube Installation
Vertical mount GPU Installation: [HYTE Y60]
I purchased my computer, how can I receive updates?
Are there any discount codes available for when I purchase my PC?
Yes, many of our partners have discount codes, you can visit our partners page Partners Page and use their discount code at checkout.
Who is partnered with Paradox Customs and how can I become a partner?
You can see all of our partners at Partners Page and there is a partner application form at the bottom of the page.
Can I get a custom design on my PC?
Of course! We offer a custom GPU painting service, customs case panels, and custom glass etching. You can see these options on our custom builder or ask for more details through our communication platforms (Twitter, email, etc.).
Do you optimize computers?
Yes, if you purchase a PC from us we pre-optimize each PC before shipping. If you did not order a PC from us but still want to get optimized, you can schedule one here: optimizations
I did not purchase from Paradox Customs, can I still receive support?
What is the difference between “Prebuilts” and “Build” on the website?
Will a “Prebuilt” PC ship instantly?
“Prebuilt” on our website refers to pre-configured build specifications setup by the Paradox team. The prebuilt computers still need to be assembled by our team and will follow the same wait time as custom-built options.
Does Paradox Customs ship internationally?
I ordered a ready-to-ship PC, when will it ship?
All of the “Steals and Deals” and other ready-to-ship PCs will be shipped within 48 hours of purchase.
How do i request a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is a $50 Cancellation/Refund Fee. This applies to cancellations before the PC is built and/or shipped, as well as PCs that have been shipped and/or delivered.
The payment processing fee is non-refundable.
Please note that the processing fee may vary depending on the selected payment method (Credit / Debit Card or Affirm) during purchase.
Late or missing refunds
Refunds take 5-10 days to appear on a customer’s statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brparadox.com.
How do i request a exchange?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brparadox.com and send your item to: 44 W Jefryn Blvd Unit H, Deer Park NY, 11729.
How do i return a product?
To return your product, please follow these steps:
Mail your product to the following address:
44 W Jefryn Blvd Unit H
Deer Park, NY 11729
Ensure proper packaging to prevent any damage during transit. You are responsible for packaging the item securely to prevent damage. In the event that the product is damaged during return shipping due to inadequate packaging, you will be responsible for any associated repair or replacement costs.
You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, we will provide a return label, and the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or need further assistance, please contact our customer service team.
ID Verification for Ready to Ship
To help prevent credit card fraud on our Ready-To-Ship PCs, we require a quick ID verification process. Please provide a copy of your ID and proof of address matching the billing details for your order. You can securely upload your documents using the provided link, ensuring you include your name and order number (e.g., “John Doe - Order #12345”).
We appreciate your understanding as we implement this extra step for your protection. If you have any questions or concerns, feel free to reach out via our support portal or call us at (631) 377-5009.
How to submit a PC raffle?
Mail-in & Drop-off Entries: Paradox Customs accepts entries via mail or in-person drop-off. All entries must include the entrant's full personal information to be valid.
How to Enter via Mail or Drop-off You may mail or hand-deliver your entry to Paradox Customs.
1. Prepare your entry: Submit your card or form containing your full personal information:
- Full Legal Name
- Mailing / Shipping Address (No P.O. Boxes)
- Email Address
- Phone Number
2. Where to send: Paradox Customs: Raffle Entries 44 W Jefryn Blvd, Unit H Deer Park, NY 11729
Additional INformation:
Support:
Please reach out to us through the platform you have existing communication with us on. If you do not have that platform available to you, the best way to reach us is via Twitter or support@brparadox.com
